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Contextual Inquiry in My Own Closet

Every few years, I try to improve my own product. Prompted by a sense of dissatisfaction with my clothing, I clean out and rebuild my wardrobe. I fill a trash bag with clothes to be donated, and feel accomplished as I look at my newly spacious closet. Each time I do this I’m convinced that I’ve solved the problem, only to be faced with that same problem again within a year or two. Read more

Illustration of electronic data capture across two computers

The Benefits of Electronic Data Capture in Usability Studies

As a company that is perpetually seeking to make products highly usable, it’s natural that we would apply that same scrutiny to how our own human factors usability studies are conducted. For the past few years, we’ve been exploring one specifically onerous aspect of usability studies: the ubiquitous pen and paper interview guide. Read more