DS-Team-2020

We find ways to make people’s lives better, plain and simple.

Want to join us? Check out our active positions below.

The Strategic Partnership Associate (SPA) supports the company’s research teams in the Philadelphia and Chicago area by recruiting people and facilities to participate in studies as well as coordinating details for field work. The SPA plays a vital part in initiating and maintaining relationships with physicians, nurses, patients, and hospital systems, and is responsible for actively expanding our participant database. The SPA also provides occasional administrative assistance when needed (e.g., assists staff in maintaining appropriate health records for admittance to hospitals, helps book travel, answers phones, staffs front desk in Office Manager’s absence, etc.). The ideal SPA is a personable, friendly, organized, and proactive team member. He/she has experience in administrative support, customer service/hospitality, and sales.

Primary Responsibilities:

  • Seek out new potential study participants (e.g., social media, search engines, advertisements, etc.)
  • Provide initial contact and make follow up calls to potential participants
  • Aid in establishing a positive reputation with study participants
  • Organize and maintain participant and facility records
  • Compile resources for the company’s recruiting department
  • Obtain necessary clearance(s) for company admittance to hospital/clinical settings
  • Attend off-site recruiting events to build relationships and expand participant database (e.g., 5K Diabetes Walk, etc.)
  • Provide updates on the progress of projects to project teams
  • Build and maintain rapport with past, present, and future participants and medical centers
  • Coordinate and track the distribution of study honorarium to participants

Secondary Responsibilities:

  • Assist employees in obtaining background checks and drug screening clearances
  • Complete other tasks as requested by authorized personnel
  • Administrative support as requested

Qualifications

Who you are:

  • Passionate about improving the lives of people who rely on medical devices.
  • Highly organized, with the ability to balance multiple projects simultaneously.
  • A team player with experience collaborating across a variety of fields such as engineering, design, and psychology.

What you bring:

  • High school diploma or equivalent required; college degree beneficial
  • Minimum 3 years of inside sales and administrative experience
  • Advanced to expert proficiency in Microsoft Office applications (Word, PowerPoint, and Excel)
  • Knowledge of and proficiency in SalesForce
  • Strong communication skills (e.g., compiling written communications to participants, well-spoken and mature on phone calls, etc.)
  • Good organizational skills and ability to balance multiple projects simultaneously
  • Keen sense of resourcefulness and problem-solving skills
  • Experience in cold calling
  • Flexibility to adjust normal 9am-5pm work hours for OUS projects when necessary
  • Availability to work occasional weekend hours for recruiting events
  • Willingness to undergo background check
  • Ability to lift 15-20 lbs.

We would also love to see:

  • Basic understanding of usability/human factors and field research
  • Familiarity with hospital processes, including vendor clearance systems, a plus (e.g., Reptrax, Vendormate, etc.)
  • Interest and/or experience working with healthcare professionals
  • Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to work well under pressure and prioritize tasks
  • Attention to detail
  • Availability to travel (less than 10%)

Additional Information

Here’s what we’re offering:

  • Full-time, salaried, exempt position
  • Compensation commensurate with experience
  • Benefits: Health, dental, vision, disability, and life insurance(s), 401k with match, 20 days PTO to start, paid holidays, dependent care FSA, work from home and flex work options, and more!

Other:

  • This position is posted for our Philadelphia, PA headquarters.
  • Resume and cover letter are required.
  • For more information, check us out on social media @designscience.

The Marketing Specialist supports the company by maintaining excellent audience engagement and education. They are responsible for driving our brand and social media strategy, doing competitive benchmarks, reporting industry trends, leading client engagement, strategic partnership event planning, conference research/planning, etc. in alignment with the company’s vision. This position will report directly to the CEO for direction and support.

Responsibilities

Supports the creation of marketing content and executes our company marketing vision by:

  • Brainstorming and developing ideas for creative marketing campaigns
  • Collaborate with other departments to identify opportunities for new content and audience outreach
  • Create marketing calendars and schedules for cross-team collaboration and participation
  • Leading marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
  • Build and execute social media strategy through competitive research, platform prioritization, benchmarking, messaging and audience identification
  • Optimize company pages within each platform to increase the visibility of company’s social content
  • Generate, edit, publish, and share continuous content (i.e., original text, images, video, or HTML) that builds trust and meaningful connections with our desired audiences and encourages them to act (e.g., sign up to be a participant, contact us to partner on a project, etc.)
  • Representing the voice of the company by moderating messages/comments and joining relevant conversations
  • Collect and analyze the appropriate metrics, insights, and best practices to optimize the company’s presence to shape future marketing strategies (campaign results, conversion rates, traffic, etc.)
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
  • Liaise with external vendors and partnerships to execute promotional events and campaigns

Qualifications

Essential Requirements:

  • BS/BA in marketing, business, public relations, communications, graphic design, or a related field
  • Excellent writing, editing (photo/video/text), presentation, and communication skills
  • Demonstrable social networking experience and social analytics tools knowledge
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability
  • Proficiency in Microsoft Office applications (Word, PowerPoint, and Excel)
  • Creative thinker with sensitivity for data visualization, branding, and/or graphics

Additional Desired Skills and Experience:

  • Experience and/or interest in photography
  • Experience in process improvement
  • Working general knowledge of human factors, usability testing, ethnography, or the medical field
  • Proficiency in Adobe applications (Illustrator, InDesign, and Photoshop, additional beneficial)
  • Adequate knowledge of web design, web development, conversion rate optimization and search engine optimization

Additional Information

Here’s what we’re offering:

  • Full-time exempt position (40+ hrs/week)
  • Salary commensurate with experience
  • Lots of benefits: Health, dental, vision, life, disability, 401k, bonus-eligibility, 20 days PTO to start, family leave, flex work hours, all you can drink coffee, free gym, the best co-workers, and more!

Other:

  • Resume and cover letter are required.
  • For more information, check us out on social media @designscience.

Job Description

The Principal HF Engineer works together in multi-disciplinary teams to execute research and usability testing for a variety of projects. The Principal HF Engineer is well-versed in the design of usability studies, study moderation, data collection, and analysis planning, and reporting writing. Additionally, the Principal HF Engineer has experience leading interactions with internal and external stakeholders (i.e., clients), such as presentations of study or research results. Principal HF Engineers have skills and experience developing usability file inputs, such as constructing task analyses, developing user interface requirements, and conducting use-related risk analysis. Principal HF Engineers are expected to regularly lead project teams, contribute to internal process improvement initiatives, and mentor Associate Engineers/Researchers. The Principal HF Engineer may be responsible for direct reports.

Qualifications

Essential Requirements:

  • MS/MA in human factors engineering, biomedical engineering, industrial engineering or related field required and at least 5 years’ experience working in human factors in healthcare or another safety-critical industry -or- BS/BA in a related field with at least 8 years’ experience working in human factors in a safety-critical industry.
  • Demonstrated track record of ability to deploy a variety of research techniques to collect and process data across multiple areas of company’s portfolio of work (field research, usability testing, ergonomics, expert review, etc.)
  • Demonstrated track record of optimizing data analysis and of producing reports to final delivery standards.
  • Proven track record of excellence in moderating usability testing.
  • Advanced to expert proficiency in Microsoft Office applications including Word, PowerPoint, and Excel.
  • Ability to work full time at the Design Science office in Evanston, IL or Philadelphia, PA and to travel 30% of the time, domestically and internationally.
  • Excellent written and oral communication skills.
  • Good organizational skills and ability to balance multiple projects simultaneously.
  • Willingness to undergo background checks, drug/health screenings as required for research purposes.

Preferred Requirements:

  • Experience creating usability file deliverables such as the application specification, user interface requirements, and use-related risk assessment.
  • Demonstrable understanding of FDA regulatory guidance on safety and usability of medical devices.
  • Familiarity with healthcare industry guidance (e.g., AAMI/ANSI HE75:2009, IEC 62366-1:2015/62366-2:2016, ISO 14971:2019, etc.)
  • Evidence of interdisciplinary collaboration across a variety of fields, including engineering, design, and psychology.

Additional Information

Here’s what we’re offering:

  • Full-time, salaried, exempt position
  • Compensation commensurate with experience
  • Benefits: Health, dental, vision, disability, and life insurance(s), 401k with match, 20 days PTO to start, paid holidays, dependent care FSA, work from home and flex work options, and more!

Other: We have one position available in our Philadelphia office and one position available in our Evanston office (Chicago area). Please indicate which location you prefer in your cover letter.

Resume/cover letter required.

Job Description

Program Managers act as consistent point-of-contact for Design Science clients. Program Managers monitor project execution, including establishing internal and external timelines, tracking milestones, managing budgets/invoicing, and to ensure that client expectations are met and exceeded. Program Managers also play a role in the creation and review of office-wide policies and procedures and assist with implementation of these standards among staff.

Primary Responsibilities

  • Project management
  • Proposal writing / execution
  • Kickoff meetings
  • Client entertainment
  • Deliverable planning
  • Client presentations
  • Project budget review / invoicing
  • Addendum requests / billing issue mediation
  • Participation in planning meetings

Secondary Responsibilities

  • Participant recruitment management
  • Hospitality during study
  • Equipment mgmt. (inventory, purchasing)

Qualifications

Essential Requirements:

  • Bachelor’s degree in engineering, business (or MBA, MPM) or related field (i.e., product design and development).
  • Minimum 2 years of project/program management experience. Strong knowledge of project management methods, practices, and techniques.
  • Strong leadership: Effective leadership to manage and motivate multiple clients and teams. Proven track-record of ability to successfully lead a team towards a common goal.
  • Finance: Ability to coordinate with accounting for expense tracking, invoicing, and managing the program budget.
  • Excellent communication: Demonstrated effective communication with a wide range of different roles such as software development, mechanical and electrical engineering, industrial design, visual design, and marketing. Strong writing and presentation skills.
  • Organization: Excellent organizational and planning skills to successfully manage multiple projects and teams.
  • Strategic skills: Ability to align a program’s goals with the organization’s goals and strategies at all times. In addition, ability to be flexible and constantly formulate plans to keep programs within scope, budget and limited timeframes, which also requires strategic thinking.
  • Ability to work full time at Design Science Philadelphia office and to travel 20-30% of the time, domestically and internationally.
  • Willingness to undergo background checks and drug/health screenings as required.

Additional Desired Skills and Experience:

  • Experience with the design of medical devices and FDA regulations for medical devices.

Additional Information

Here’s what we’re offering:

  • Full-time, salaried, exempt position
  • Compensation commensurate with experience
  • Benefits: Health, dental, vision, disability, and life insurance(s), 401k with match, 20 days PTO to start, paid holidays, dependent care FSA, work from home and flex work options, and more!

Other:

This position is posted for our Philadelphia office (we are returning to in-person work on June 21, 2021 with our previous flexible working arrangement in place).

Resume/cover letter required.

Job Description

Reporting to an appointed supervisor, Associate Engineers work together in multi-disciplinary teams to execute research and usability testing for a variety of projects. The Associate Engineer I works within well-defined guidelines to manage videography for data capture; moderate usability testing sessions; conduct field research; summarize, prepare and analyze data; and evaluate results of the data for deliverable creation.

Primary Responsibilities

  • Study environment & video equipment set-up
  • Site visits for observational research
  • Moderating testing sessions
  • Root cause analysis
  • Data entry
  • Data analysis
  • Data management
  • Video review & analysis
  • Video & data backup
  • Report writing
  • Study supply tracking & inventory

Qualifications

Essential Requirements:

  • BS/BA in human factors engineering, biomedical engineering, industrial engineering, or related field required.
  • Ability to analyze data using excel and appropriate statistical techniques and to visualize / present data in a form that is easily understood.
  • Excellent listening and observation skills.
  • Excellent quantitative skills.
  • Strong writing skills.
  • Advanced to expert proficiency in Microsoft Office applications including Word, PowerPoint, and Excel.
  • Proficiency in a variety of data collection software/programs (e.g. OpenClinica, Qualtrics, etc.)
  • Ability to work full time at the Design Science office in Philadelphia, PA and to travel 20-30% of the time, domestically and internationally.
  • Willingness to undergo background checks, drug/health screenings as required for research purposes
  • Good organizational skills and ability to balance multiple projects simultaneously.

Additional Desired Skills and Experience:

  • Ability to deploy a variety of research techniques to collect and process data across multiple areas of company’s portfolio of work (field research, usability testing, ergonomics, etc.)
  • Experience with, or interest in, medical devices, product development and/or design.
  • Experience with, or knowledge of, FDA regulatory guidance on usability and medical devices.

Additional Information

Here’s what we’re offering:

  • Full-time, salaried, exempt position
  • Compensation commensurate with experience
  • Benefits: Health, dental, vision, disability, and life insurance(s), 401k with match, 20 days PTO to start, paid holidays, dependent care FSA, work from home and flex work options, and more!

Other:
This position is posted for our Philadelphia office (we are returning to in-person work on June 21, 2021 with our previous flexible working arrangement in place).

Resume/cover letter required.

How to apply:

Interested candidates should apply here with a resume and cover letter.

Don’t see the right position for you?

That’s okay, we know talent when we see it. If you have expertise in one or more of the following areas, we would love to hear from you. If you want to know what life is like with Design Science, be sure to check out our Instagram.

  • Human Factors
  • Observational Research
  • Information Design
  • User Interface Design
  • Videography
  • Usability Testing
  • Systems Engineering
  • Medical Device Design

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