Our Work
COMPLEX PROBLEMS,
FLEXIBLE SOLUTIONS.
We pride ourselves in customizing our service offerings below to create a strategy that best fits your unique needs.
DISCOVER
DEFINE
DESIGN
DETERMINE
DEPLOY
User Needs Identification
Design Science was the first human factors company to combine ethnographic research methods with product development in the healthcare space.
For over 30 years, we have immersed ourselves in various environments to observe and capture the data necessary to understand unique user perspectives.
We analyze large data sets and synthesize findings into visual deliverables that clearly identify actionable solutions. Our deliverables enable your team to influence the future of healthcare technology.
ACTIVITIES
Field Research & Contextual Inquiry
Design Thinking Workshops
KOL Workshops
Empathy Workshops
Competitive Benchmarking
Time and Motion Studies
CAPA / Quality Observations
SAMPLE DELIVERABLES
Spatial Layouts
Journey Maps
Procedure Maps
Prioritized Pain Points
Product Comparisons
User Personas
User Needs
Day-in-the-life Scenarios
Workarounds
Team Handoffs
Requirements Definition
We understand no two people are the same, and your intended users are not "average."
With our research expertise, we leverage this understanding to translate human data into specific, measurable requirements.
ACTIVITIES
Eye Tracking
Human Capability / Acceptability Studies
Force Studies
Interviews / Focus Groups
Proprietary Fixture Development (Force, Torque, etc.)
Anthropometric Measurement
Electromyography (EMG)
SAMPLE DELIVERABLES
Anthropometric Reports
Use Specifications
User Interface Requirements
Change Management Rationale
Concept Development
Our in-house design and research teams merge design thinking with research methodologies to perform fast-paced, iterative concept development.
Informed by user feedback from our studies, Human-Centered Design forms the core of our process, delivering innovative solutions for our clients and their users' needs.
ACTIVITIES
Labeling Development (Includes Instructions for Use (IFU))
Packaging Development
Graphic User Interface (GUI) and App Development
Training Development
Information Design
SAMPLE DELIVERABLES
Lo-fi (Wireframes) and Hi-fi Prototypes
Digital Prototypes (GUIs)
IFU Language, Illustration and Layout
User Manuals
Storyboards
Packaging Designs
Training Videos
Analytical Methods
Sometimes projects need to take big leaps in a short amount of time. Our team leverages their experience with healthcare products, regulatory requirements, and competitive data to deliver quick analyses and set you in the right direction.
ACTIVITIES
Expert Reviews
Threshold Analysis
Competitive Benchmarking
Task Analysis
Surveys & Questionnaires
Heuristic Evaluations
SAMPLE DELIVERABLES
Prioritized Recommendations
Threshold Analysis Report
Leadership PowerPoint Summaries
Usability Testing
Uncovering unique mental models for how a device may work in a formative study allows for improved usability of the product and higher confidence during validation.
Our team brings their vast industry experience with the FDA/EU to give our clients the best advice to achieve a successful submission.
ACTIVITIES
Formative Usability Studies
Summative / Human Factors Validation Studies
Comparative Use Studies (Sample Size Definition)
Self-selection Studies
Rapid Iterative Testing
Study Planning
Recruiting
Reporting
Moderation
Providing or Acquiring Facilities
IRB Submission
Interviews / Focus Groups
SAMPLE DELIVERABLES
Protocols
Screeners
Reports
Moderator Guides
HFE/UE Report / HF Summary Report
Root Cause Analysis
Leadership Level Powerpoints / Topline Readouts
Raw Data Sheets
Use-Related Risk Analysis
Expert risk documentation ensures you are designing solutions for the right problems and evaluating the correct critical tasks during your validation.
We can help by getting the right people on the right track to make sure they're being cautious and thorough without taking on unnecessary risk.
ACTIVITIES
Task Analysis
Perception, Cognition, Action (PCA) Analysis
Risk Analysis
Identification of Use Errors
Recruiting Medical Experts for Risk Panels
Facilitation of Risk Workshops
Known Use Problem Searches
SAMPLE DELIVERABLES
Use-Related Risk Analysis (URRA)
uFMEA
Known Use Problems
List of Harms
Analysis of Residual Risk